MILA BEAUTY · KIRKHAM

Booking & treatment terms.

Draft for review before live use, 12 November 2026. These terms explain Mila Beauty's appointment service and help clients make informed decisions. They do not replace the practitioner consultation or remove any statutory rights.

Appointments and treatments

Customers may choose a treatment and an available time, or find which treatments are offered at a preferred time. An appointment reserves the selected service duration plus any turnaround buffer. Some treatments are offered only on specified weekdays or individual dates. Treatment menus, prices, eligibility and opening hours may change. We will discuss any material change before proceeding.

Consultation and suitability

For a first visit, a new treatment or where your health circumstances have changed, we may ask you to complete or update a consultation. Please disclose relevant medical conditions, medications, allergies, skin sensitivities, pregnancy or breastfeeding considerations, recent procedures and previous reactions. Do not use the public contact form for sensitive health information. The practitioner may advise against a treatment, offer an alternative or postpone it if there is a safety concern. Completing an online form does not guarantee suitability.

Private pre-visit medical question

Every online booking asks a Yes / No question about medically relevant information or changes since a previous visit. The question is a prompt for the practitioner to check your details and is not a clinical clearance or final treatment consent. We may use your email address and/or mobile number privately to suggest earlier booking records, but only the salon owner can confirm a client's identity and view prior consultation details. We do not show customer records, match results or health-history updates on the public site. If no safe match is found, the appointment is handled as a new client. Your Yes or No answer is added to this appointment's audit record for staff review and does not overwrite earlier health records. Please contact the salon if anything changes before treatment.

Possible effects and results

All beauty procedures can involve some discomfort or unwanted effects. Depending on the treatment, these may include temporary redness, irritation, dryness, peeling, pigmentation changes, sensitivity, allergic reactions or more serious complications. Specific risks, expected benefits, alternatives and aftercare will be discussed for your chosen treatment. Results vary by individual skin, health, treatment and aftercare, and no particular cosmetic result can be guaranteed. You can ask questions and decline treatment before it begins.

Consent

General acceptance of these terms is not a substitute for informed treatment consent. Where necessary, the practitioner will explain and document the specific proposed treatment, products used, risks, contraindications, patch-test status and your agreement before proceeding. Consent to processing health data is requested separately in the privacy form and can be withdrawn subject to applicable law. Nothing here excludes liability that cannot lawfully be excluded, including liability for negligence causing personal injury.

Changes, cancellations and contact

You can use your private booking link to request changes or cancellations until the website's stated online cutoff. Closer to your visit, contact the salon directly. Prices are displayed before choosing an appointment; the current site does not take online deposits or payments. If a future cancellation or deposit policy is introduced, it must be clearly displayed before you commit to any charge. Contact the salon about late arrival, suitability questions or accessibility adjustments.

Records and complaints

We document treatment consultations, safety checks, test results and any incidents so that care, complaint handling and insurers' requirements can be managed responsibly. These records are held under the separate privacy notice and a reviewed retention schedule. If you have a concern following treatment, please contact Mila Beauty promptly, especially if you experience an unexpected reaction. For urgent or severe symptoms, seek appropriate medical attention.

Return to website